Due to hard candy and toffee becoming sticky when cooked and processed, Kerr's uses a processing aid to prevent the candy from sticking to equipment. This processing aid is a vegetable-oil based release agent which contains soy. The release agent is brushed on any surfaces in which the hard candy or toffee may be placed.
To prepare an assortment, a batch of each flavour of candy is produced and layered in our collection bins, then mixed. Ideally when the different flavours are combined for a mixture, there would be an equal number of each flavour in every package. As the mixtures tumble from our collection bins, through the conveyors and onto our packaging units, the proportions may change as it is all a matter of probability.
Occasionally, during the vibration of the bagging process, some candies will work their way out of the wrappers. While our operators are trained to watch for and remove these candies and wrappers before they enter a finished package, some do manage to make it through.
Our Light products are made with polydextrose, which is
considered a source of fibre. Some of our Light products are very high in
fibre, containing up to 98% of your daily fibre intake. In general, products
containing polydextrose should be consumed in moderation.
All orders will be shipped from our fulfillment centre located in Toronto. Shipping times may vary based on region, and shipping service selected at the time of checkout. For more information on Canada Post shipping times and services please view Canada Post's website:
Orders generally take between 2 to 4 business days to process. All orders are processed during regular business hours Monday through Friday. Kerr's does not process orders on weekends or holidays. Please note that orders will not be processed or shipped on the following days:
New Years Eve
New Years Day
Please be advised, Kerr's cannot guarantee the exact time an order will be delivered. Delivery times do not include the order processing time on our end. All inquiries regarding orders "on the way" to the final destination should be directed to the carrier.
Once your order is shipped, you will receive a confirmation email from our team. This is where you will find your tracking number for your package, along with a link to track with Canada Post. If you have not received your shipping confirmation after the maximum processing time (5 business days), be sure to check your junk folder. Once you locate the confirmation, be sure to add our email to your safe senders list!
After an order has been placed, we do not typically allow for cancellations or changes to be made. If you have a question about your order, please contact us via email at email@example.com and include your order number in the subject line.