Kerr’s manufactures all of its products within a peanut-free and nut-free facility. All Kerr's products are also gluten free. 

Dairy, soy, sulphites (10ppm products).

Due to hard candy and toffee becoming sticky when cooked and processed, Kerr's uses a processing aid to prevent the candy from sticking to equipment. This processing aid is a vegetable-oil based release agent which contains soy. The release agent is brushed on any surfaces in which the hard candy or toffee may be placed.

To prepare an assortment, a batch of each flavour of candy is produced and layered in our collection bins, then mixed. Ideally when the different flavours are combined for a mixture, there would be an equal number of each flavour in every package. As the mixtures tumble from our collection bins, through the conveyors and onto our packaging units, the proportions may change as it is all a matter of probability.

Occasionally, during the vibration of the bagging process, some candies will work their way out of the wrappers. While our operators are trained to watch for and remove these candies and wrappers before they enter a finished package, some do manage to make it through.

Our Light products are made without any added sugar. Instead they are sweetened with Splenda® brand sweetener.

Our Light products are made with polydextrose, which is considered a source of fibre. Some of our Light products are very high in fibre, containing up to 98% of your daily fibre intake. In general, products containing polydextrose should be consumed in moderation.

All orders will be shipped from our fulfillment centre located in Toronto. Shipping times may vary based on region, and shipping service selected at the time of checkout. For more information on Canada Post shipping times and services please view Canada Post's website:

www.CanadaPost.ca/DeliveryStandards

Orders generally take between 2 to 4 business days to process. All orders are processed during regular business hours Monday through Friday. Kerr's does not process orders on weekends or holidays. Please note that orders will not be processed or shipped on the following days:

New Years Eve

New Years Day

January 2nd

Good Friday

Victoria Day

Canada Day

Labour Day

Thanksgiving Day

Christmas Eve

Christmas Day

Boxing Day

Please be advised, Kerr's cannot guarantee the exact time an order will be delivered. Delivery times do not include the order processing time on our end. All inquiries regarding orders "on the way" to the final destination should be directed to the carrier. 

Kerr's ships across Canada and worldwide!

Once your order is shipped, you will receive a confirmation email from our team. This is where you will find your tracking number for your package, along with a link to track with Canada Post. 
If you have not received your shipping confirmation after the maximum processing time (5 business days), be sure to check your junk folder. Once you locate the confirmation, be sure to add our email to your safe senders list!

The free shipping code can be applied to all orders over $55, where the shipping cost is less than $15.

After an order has been placed, we do not typically allow for cancellations or changes to be made. If you have a question about your order, please contact us via email at info@kerrs.com and include your order number in the subject line.

For health and safety reasons, we are unfortunately unable to accept returns, or offer refunds or exchanges on Kerr’s products purchased online, or at retail stores.

All sales are considered final.

If you have a specific concern about product quality, please contact us through our website and we will do our best to address your concern!

Please ensure to have your order number, and email receipt available for reference.

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